SHIPPING & RETURNS

 

Shipping and returns

-       Our shipment method

  • We use several esteemed courier services such as JNE, TIKI or GoJek
  • You could have selection of the services and the cost of the shipping will be shown and will be added to your order

 

-       Returns policy

  • If the products seal is broken or opened once you received it, we will replace you a new one. Please be sure that we have checked everything before send to our customer.
  • Returns policy only valid for 2 days after the receiving date.
  • Pictures of the products must be sent to us for proof of return policy

 

-       How and when do I get my refund?

  • Once you have taken the pictures of the broken seal and products , you must sent the pictures to us immediately along with the Order ID by email.
  • We will verify the order and the pictures within 5 working days and then after it is confirmed, You must sent the products to us.
  • Once we received the products, we will send the product replacement to you for free or refund your payment in full amount.

Lost or Damaged Shipment

Please contact Customer Service at 081294398183, Monday-Friday from 9am-4pm, Saturday from 9am-1pm 

Return a Product

We are proud of the quality of our products and want to make sure you are completely satisfied. If not completely satisfied, return the unused portion within 1 week of purchase. You can either call our Customer Service or whatsapp our number at 081294398183 . 

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